Shipping

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Delivery Q: Where do you deliver to? A: We will only deliver to your registered PayPal address within mainland UK and Northern Ireland. We do not deliver to the Isles of Scilly, Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland. Q: What delivery services do you use? A: Your item will be dispatched using Royal Mail or larger items using our preferred courier. Q: What if I'm out when my item is delivered? A: Some items may require a signature,If you are not home Royal Mail may leave the item with a neighbour. Failing that the item will be returned to the sorting office for you to collect when convinient. Q: When will my order be dispatched? A: All items will be dispatched within 24hrs of payment clearing.eBay will send you an email when your item has been dispatched. Q: When can I expect my item to be delivered? A: We will do our best to make delivery within the quoted time on the individual listing. Delivery times quoted are for mainland England, Wales and lowland Scotland other areas in the uk may take longer to deliver. Sometimes delivery factors will be affected by things outside of our control but we will do our very best to let you know in advance if that happens. Q: When can i expect orders placed Christmas, Easter and Bank Holidays A: At really busy times we do everything we can to deliver your product within the times we have agreed but it may take a little longer. Q: What if I still have not received my item and it's after the quoted delivery time? A:Please allow 10 days from day of purchase before notifiying us of late deliveries. Royal Mail do not class an item as 'lost' before a 15 day period as elapsed. Q: Can I collect my item? A: Yes, but stock is not held at our registered adddress so please contact us if you intend to collect. Q: How can I contact you? A: Ebay recommend using their messaging system for all corespondents, this enables Ebay to monitor all messages. Q: Can I talk to a human being? A: No problem, just call us on 0121 288 1321 durin office hours. Q: How can I ask a question about a particular product? A: you can click the "Ask a question" button at the bottom of all eBay listings. You can also contact us through our help line on 0121 288 1321. Alternatively you can also use the regular eBay message centre and we'll do our best to help. Please remember to include your eBay id, the listing id and size of items, your AmberQuip order number (if known) and your full name and postcode when corresponding by email
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